FAQ

Start by listing the tasks you want to outsource, such as email management, bookkeeping, social media, or client communication. Then reach out to a trusted VA provider (like NDIS Business Assist), who will screen and match candidates to your requirements. You get to personally interview the shortlisted candidates before making a final decision, and once the contract is signed, your VA can often start work within 24 hours.

The cost depends on the VA's skill level, weekly hours, and the complexity of the tasks involved. Rates are generally much lower than hiring an in-house employee, since you don't pay for superannuation, office space, equipment, or paid leave — you only pay for the hours actually worked. Providers like NDIS Business Assist offer rates starting from as little as $9 per hour.

Full time assistants are engaged for 8 hours with a 1 hour lunch break to be taken at an agreed time. We recruit your VA dependant on the hours you require to be worked. Multiple VAs can mean your business is running 24/7. Generally our VAs work 9am to 5pm AEST or thereabouts.

This is entirely up to you whether or not you want the employee to work on Australian public holidays. Bear in mind some employees will request days off for their own Philippine public holidays and request that they make up the hours.

Due to the nature of the contract, you only pay for hours worked – you do not pay sick or holiday pay. However, most businesses with agree to allow their VA to work extra hours either prior or after the event to make up the time.

All payments are by direct debit in advance by Credit Card. Charges are once a month 

Through careful screening and selection criteria, we choose only the best resumes to forward for you to review. From there, you can choose the most suitable applicants for the interview process. If you feel that none of the applicants are suitable, we will continue our search.

We require our contractors to have a quiet room where they can work uninterrupted. It is also a strict necessity that they have a reliable, secure Internet connection and a suitable computer. We also require a backup internet connection and computer they have access to should something go wrong.

It’s no different than with staff in your office – all you need to do is ensure you’re approachable and communication remains open and easy. Get to know your VA just like you would if they were sitting next to you.